Shipping & Return Policy

Orders ship the same day if placed before 2 PM EST (Monday - Friday) and if all items in the order are in stock. Special Order Items: As an additional service to our customers and to help you find the right products for all of your needs, we are pleased to offer special order items. These items are not typically stocked in our warehouse and are only ordered when requested by a customer. Also, since we only order these products when they are requested, additional time will be needed for processing and shipping. These items will usually ship to the customer within 7-15 business days. Please read below for our return, backorder, ordering and privacy policies.  If you have any questions or require further information, please contact us.

Returns:
If you are not completely happy with your purchase from us, simply notify us within 15 days. We cannot accept returns on items that have had the security seal broken or tampered with. Return items must be sent to us post paid. Postage is non-refundable. Returns only accepted on manufacturing defects.  We will not send out replacement products until we have received and inspected your returned items. If you wish to have replacement items sent out immediately, you will be billed for them, and store credit will be applied to your account when the items arrive.

Ordering:
Prices shown do not include shipping and applicable taxes.  All prices are shown in Canadian Dollars (CAD).  Currency exchange is completed by your financial institution or the rate displayed in your PayPal transaction based on the daily rate. 

Order confirmation and shipping confirmation is sent by email. Unless otherwise requested, all orders within Canada are shipped using Expedited Service.  All USA orders are shipped small packets air or expedited service if over 1kg in weight.  All international orders are sent small packet air shipping.  Please note: there is no tracking system for any small packet air parcels, if a tracking number is requested by the client for their shipment, an additional fee from Canada Post is charged.

Payment is accepted online by paypal or by cheque or money orders.  We reserve the right to wait until a personal cheque clears before shipping an order.